Salon Etiquette

Salon Etiquette

At Clover Beauty we strive to make your experience as pleasant as possible, whether your treatment is an eyebrow wax or a relaxing Hot Stone Treatment.

Thank you for taking the time to read this. Our aim is to provide you with exceptional customer service and treatments; please help us maintain our excellent service by providing us with the following small courtesies.

Walk Ins

• We love walk in’s and will always do our best to accommodate you, however we cannot guarantee a space.  If you require a certain time / day or want to come in with a friend we recommend making an appointment.

Appointments

• Being fashionably late is great for cocktail parties, but a nightmare for our therapists and other clients that follow.    If you are running late, we will try to accommodate you the best we can, however we may not be able to perform the full service, and you will be charged the full fee.
•  For Facials or new clients we recommend arriving 5 minutes prior to your appointment.  This way if forms need to be filled out or you need to use the bathroom this will not cut into your treatment time.
•  Please turn your mobile phone onto silent, so as not to disturb our tranquil environment.
•  Confirmation of appointments – Your appointment will be confirmed by a text message a couple of days prior to your scheduled time requesting that you respond ‘Yes’ to confirm.  If you don’t have a mobile number we will give you a call to remind you of your appointment.

Booking Policy

Clover Beauty have a Booking Policy designed to protect not only our business’ bottom line and in turn, our affordability, but also to keep things fair for all clients.

No-shows and last minute cancellations enormoulsy disadvantage our business. They also mean that other clients cannot book those time slots with us. We employ the very best therapists and we invest a great deal in further educating them.

Therefore we hope that you will appreciate the importance of our Booking and Cancellation Policy.

A $20 deposit is required to secure bookings less than 1 hour in duration and a $50 deposit is required to secure bookings greater than one hour in duration.

We understand that sometimes you may need to change your booking. We kindly request 24 hours notice so that we can offer that time slot to another client. Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place, or your deposit will be forfeited. We cannot accept messages left on Sundays or public holidays as sufficent notice, as we will not have enough time to try to rebook your time slot.

If this appointment was a Gift Voucher / Free treatment for a packaged treatment, the time has been lost and therefore the Gift Voucher / Free Treatment or packaged treatment has been forfeited.

Thank you for your understanding.

Many thanks from the Team at Clover.